Unforgettable Customer Experiences

What makes an unforgettable customer experience?

What concrete behaviours can you as a business adopt to give your customers those magical “ping!” moments?

What can you as a business do to increase what Alibaba’s founder, Jack Ma, referred to as The IQ of Love?

In a world of disruptive technology and increased digitalisation, how can you make those ever-more infrequent customer interactions count.


E-mail: Pellegrino@pellegrino-riccardi.com

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